This causes delays and shipping errors. If you have placed multiple orders they will be shipped separately.
Yes. Just put in a different shipping address in the checkout. You must give us the correct billing address and the phone number your credit card company has listed on your account. This is for verification purposes. Rooks Entertainment does not ship any order without proper billing information.
Standard Shipping of any order below $150: is calculated upon checkout. 2-7 days.
Express Shipping: Delivery end of next business day to most metropolitan areas. Must be ordered on a business day. Rates vary.
Unfortunately, not much. We are only responsible for shipping and handling charges on items that were sent incorrectly. We cannot resend your items to you. If the item comes back to us, you will need to pay for the shipping charges again in order for you to receive the items, and we cannot refund the shipping fees.
Returns must be shipped to the address below. Once you get an approval for a return, you can send it back to:
PO Box 406
Mission Beach, QLD 4852